We want you to love what you ordered. If something isn’t right, here’s how we handle returns, refunds, and exchanges.
Return Window
We accept returns within 30 days of your purchase date. After 30 days, we are unable to offer a refund or exchange.
Before sending anything back, you must contact us first to discuss your situation and confirm eligibility:
Return Eligibility
To be eligible for a return, your item must meet all of the following:
- Unused and in its original condition
- In its original packaging
- Accompanied by a receipt or proof of purchase
Partial refunds may be granted for:
- Items not in original condition, or damaged/missing parts due to reasons not caused by our error
Non-returnable items:
Refunds
Once we receive and inspect your return, we’ll email you to confirm receipt and let you know whether your refund has been approved or declined.
If approved, your refund will be issued to your original payment method. Processing time varies by bank or card issuer, but please allow a few business days for the credit to appear.
If you haven’t received your refund after several days, we suggest checking your bank account, then contacting your credit card company, and then your bank — there is often a short processing delay on their end. If you’ve done all of that and still haven’t received it, reach out to us at
vern@vernmaakes.com.
Exchanges
We replace items only if they are defective or damaged upon arrival. Once an order has been processed and shipped, we cannot accommodate changes to color, type, or preference.
Return Shipping
Customers are responsible for all return shipping costs. Original shipping and handling fees are non-refundable. If a refund is issued, a restocking fee will be deducted from the refund amount.
For items valued over $75, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items.
Delivery time for exchanged products will vary depending on your location. We appreciate your patience.
